Shipping policy
Delivery will be made to the address specified by you on the completed order form.
We aim to ensure delivery within thirty days of placing an order and we will take all reasonable steps to meet this delivery time. We do not guarantee delivery will take place within any specific dates or times. Although we aim to achieve a next working day delivery on orders received on working days before 1100 this is not guaranteed. Any dates quoted for delivery of the Goods are approximate only. We will usually attempt to contact you if there is any reason for the dispatch of your order to be delayed. We will not be held responsible for delivery delays howsoever caused. Time for delivery shall not be of the essence of the Contract.
We use external parcel delivery companies to fulfil our deliveries and we do not have direct control over these services. Delivery conditions and signatures for delivery will vary dependent on carrier used. All goods must be signed for on delivery by an adult aged 18 years or over.
THE CONTRACT WILL BE DEEMED COMPLETE ONCE THE GOODS ARE SIGNED FOR AT THE POINT OF DELIVERY.
You are responsible for providing us with a full and accurate delivery address. The delivery point must be accessible to the public and the driver must be able to park within 25m of this point. Customers must have someone available at this address between the normal delivery hours of 0800 to 1800 on the expected delivery day. It is accepted that deliveries may take place outside of these hours. With regard to new build, refurbishment and other construction site locations it is essential that you confirm that the address is known to local couriers and has received deliveries and handled collections previously.
If a carrier attempts to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will usually leave notification of attempted delivery and you will need to contact that delivery company to arrange redelivery. We cannot be held responsible for delivery companies failing to leave non-delivery notification, failed deliveries or any costs incurred by you in arranging redelivery.
The delivery services we use cover most UK residential addresses with individual postcodes. Selected caravan parks, camp sites and holiday homes may be excluded, please check your postcode.
The order may at our discretion be delivered in instalments.
If we fail to deliver the goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.
If you fail to take delivery of the goods or fail to give us adequate delivery instructions then, without prejudice to any other right or remedy available to us, we may cancel the contract and refund to you the price of the goods less the cost of their delivery and the cost of their being returned to us.
We specifically cannot be held responsible for any loss, damages, liability or expense incurred by you related to late or non-delivery of an order.
For international shipments any additional taxes, charges, duties or other fees levied by any Shipping Company, Government Department, Customs Authority or any other third party will be payable by the you and by accepting these terms and conditions you also give us the permission to charge your debit/credit card for any duties or fees that may be charged to us by such customs authority in respect of your goods. If we are unable to automatically charge your card we will notify you in writing and you will be required to pay us the stated sum within 7 days. Failure to make payment may result in additional recovery costs being incurred which shall ultimately be the responsibility of the customer.
The contract is completed and responsibility for the goods transfers to you once the goods are delivered.
8. Returns and Defective Goods
Every product sold by HFS Specialities Ltd has been checked for both quality and safety. Sometimes, however, items are damaged during delivery (in this case please retain the outer packaging) or unacceptable in some other way and we will make every effort to rectify that situation.
When you receive your goods, please check them immediately. Any damage must be notified to us within 14 days of receipt of your order. Claims for damage will not be accepted beyond this time.
Goods that are unacceptable for any reason may be returned for a refund, but you must contact us within 14 days of receipt if you wish to return any item. We will replace any goods which are defective in workmanship or materials or, at our option, refund the purchase price of those goods.
Goods returned which are not defective or faulty will be subject to the return shipping costs.
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.
We are happy to exchange or refund purchased items provided they are returned in a saleable condition within 14 days of purchase.
If you are unhappy with any item you must first notify us within 14 days of purchase via email to:
If the return is approved by us the item must be returned at your cost in the original packaging to the following address:
Returns
HFS Specialities Ltd
Unit 14 Stirchley Trading Estate
Hazelwell Road
Birmingham
B30 2PF
We will refund only the item cost and not the cost of return postage or packaging unless the goods are defective.
Your statutory rights are not affected.
The method of any refund will be at our discretion but we will usually refund your money in the same way you paid for your product. Please allow 3-10 working days for the refund to show in your account.
We will not be held liable for any loss or damage resulting from the use of goods whether defective or otherwise nor for any consequential damages or any costs incurred by the Buyer in connection with the goods or for whatever reason.
9. Cancellation
We comply fully with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel and return an order for a period of 14 working days beginning with the day after the day on which you receive the goods. After an order has been cancelled the goods must be returned within 14 days.
We may at our discretion consider returns outside of this period dependent on individual circumstances. Cancellations or returns of unused products outside of 30 days will be subject to 15% administration charge.
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