Refund policy
We offer no hassle 30 day returns. We are happy to exchange or refund purchased items provided they are returned in a saleable condition. Customers are responsible for all return shipping costs. We do not offer returns on cut to order fabric flex or any other custom made items.
Every product sold by Lightspares.co.uk is checked for both quality and safety. Sometimes, however, items are damaged during delivery (in this case please take photos of the received item and retain the outer packaging) or unacceptable in some other way and we will make every effort to rectify that situation.
When you receive your goods, please check them immediately. Any damage must be notified to us within 7 days of receipt of your order. Claims for damage will not be accepted beyond this time.
Goods that are unacceptable for any other reason may be returned for a refund, but you must contact us within 30 days of receipt. We will replace any goods which are defective in workmanship or materials or, at our option, refund the purchase price of those goods.
Our shipping address for returns is:
Returns - HFS Specialities Ltd, Unit 4, 181-187 Moseley Street, Birmingham B12 0RT
Your statutory rights are not affected.
The method of any refund will be at our discretion but we will usually refund your money in the same way you paid for your product. Please allow 3-10 working days for the refund to show in your account.
We will not be held liable for any loss or damage resulting from the use of goods whether defective or otherwise nor for any consequential damages or any costs incurred by the Buyer in connection with the goods or for whatever reason.