Goods that are unacceptable for any reason can be returned for a refund within 30 days of purchase. We don't cover the cost of returns where the item is not defective.

We don't offer refunds for bespoke products made to customer's specification, this includes chain and flex cut to order.

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! It's also a good idea to get proof of postage or use a tracked service. Returned goods must be in a saleable condition to receive a refund.

When you receive your goods, please check them immediately. Any transport damage must be notified to us within 5 working days of receipt of your order as claims for damage will not be accepted beyond this time. Please take photos of any packages received in a damaged condition.

We will replace any goods which are defective in workmanship or materials or, at our option, refund the purchase price of those goods.

We refund only the item cost and not the cost of return postage or packaging

Returns address - FAO Returns

HFS Specialities Ltd

Unit 14 Stirchley Trading Estate

Hazelwell Road


B30 2PF

We will not be held liable for any loss or damage resulting from the use of goods whether defective or otherwise nor for any consequential damages or any costs incurred by the Buyer in connection with the goods or for whatever reason.


Once your return is received and inspected and a refund is approved a credit will automatically be issued, usually to your original method of payment, within 5-7 days.


For exchanges to alternative items please contact us.

These terms do not affect your statutory rights.