Every product we sell is of the best quality and has been inspected for both quality and safety. Sometimes, however, items are damaged during delivery (in this case please retain the outer packaging) or unacceptable in some other way and we will make every effort to rectify that situation.
When you receive your goods, please check them immediately. Any transport damage must be notified to us within 5 working days of receipt of your order. Claims for damage will not be accepted beyond this time.
We will replace any goods which are defective in workmanship or materials or, at our option, refund the purchase price of those goods.
Goods that are unacceptable for any reason may be returned for a refund within 30 days of purchase. Goods returned which are not defective or faulty will be subject to the return shipping costs. Returned goods must be in a saleable condition to receive a refund.
If you are unhappy with any item you must first notify us within 30 days of purchase via email to: firstname.lastname@example.org
Returns address - FAO Returns
HFS Specialities Ltd
Unit 14 Stirchley Trading Estate
We will refund only the item cost and not the cost of return postage or packaging unless the goods are defective. We recommend using a tracked shipping service as if the item is lost in transit we won't be able to provide a refund.
We will not be held liable for any loss or damage resulting from the use of goods whether defective or otherwise nor for any consequential damages or any costs incurred by the Buyer in connection with the goods or for whatever reason.
Once your return is received and inspected and a refund is approved a credit will automatically be issued, usually to your credit card or original method of payment, within 5-7 days.
We recommend to return your item with trackable shipping service or purchasing shipping insurance. If it gets lost, we won't be able to provide any refund.
We don't offer refunds for bespoke products made to customer's specification, this includes chain and flex cut to order.
For exchanges to alternative items please contact us.
These terms do not affect your statutory rights.